Support

Questions, bug reports, feature requests — we read everything and usually reply within two business days.

LoopNotes AI

LoopNotes AI support: loopnote@dorjilabs.com

My notes aren't syncing between devices

LoopNotes AI syncs through your personal iCloud. Make sure you're signed into the same Apple ID on both devices and that iCloud Drive is enabled in Settings → your name → iCloud.

AI features aren't responding

Cloud AI processing needs an internet connection. On-device capture and transcription remain available without it. If you're online and an AI feature still fails, force-quit the app and try again; if the problem persists, email us.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. Go to Settings → your name → Subscriptions, or open the App Store and tap your profile picture → Subscriptions.

How do I delete my data?

Deleted notes remain recoverable in Recently Deleted for 30 days unless you empty it sooner, then are removed from your device and private iCloud. Deleting the app removes local copies; iCloud copies can be cleared in Settings → Apple ID → iCloud → Manage Storage. There is no LoopNotes AI account to close. For questions about limited service-security records, email loopnote@dorjilabs.com.

PlanMyLift

PlanMyLift support: planmylift@dorjilabs.com

Where is my workout data stored?

On your device, and in your personal iCloud if you're signed into iCloud — no account needed, and we have no servers holding your training data.

The AI coach isn't responding

AI workout generation and coaching need an internet connection; offline, workouts are generated on your device instead. If you're online and it still fails, force-quit the app and try again; if the problem persists, email us.

How do I delete my data?

Delete programs and logs in the app and they're removed from your device and iCloud sync. Deleting the app removes local copies; iCloud copies can be cleared in Settings → Apple ID → iCloud → Manage Storage.

Requesting a refund

Purchases and refunds are processed by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and select the purchase.